Booking, Cancellation and No-Show Policy

Effective date: October 14, 2026

1. Where to book

Appointments with Refugio Barber Studio are booked through Square Appointments, from our website. This policy applies to all appointments booked through that channel.

If Square Appointments shows you conditions different from those in this document, what this document says applies. If something does not add up, write to us before your appointment and we will clear it up.

2. When your appointment is confirmed

Requesting an appointment does not hold it. Your appointment is booked only when you receive the confirmation, which reaches you by email or message. In that confirmation we tell you the date, the time, the service and the place.

If you did not receive a confirmation, your appointment is not booked. Write to us before coming.

3. What we need to book you

Your full name, a contact phone number, the service you want and a date.

To book on your own you must be 18 or older. If the appointment is for a minor, their mother, their father or their guardian must authorize it.

Before a service that includes a facial treatment, such as The Refugio Experience, we ask you to complete a health questionnaire and sign a consent form. If we do not have them on the day of the appointment, we cannot perform that service.

4. What you pay when you book

Booking costs nothing. You pay for the full service on the day of your appointment, when it is finished.

To hold your appointment we ask for your card details. We only use the card if you do not come to your appointment without letting us know, as explained in section 7.

5. Cancelling or moving your appointment

Cancelling or moving your appointment costs nothing. We ask you to let us know at least one hour in advance whenever possible. Write to us through Square Appointments or at +1 470-707-8951. The sooner you let us know, the easier it is for someone else to take that time.

You can move the same appointment twice. From the third time on, we ask you to book again.

6. If you arrive late

If you arrive late, we serve you according to the time available. We may have to adjust your service or reschedule your appointment.

If we shorten the service, the price does not change: the time was reserved for you.

7. If you do not come and do not cancel

Cancelling never costs anything. The only thing with a charge is not coming without having cancelled.

If you do not come to your appointment and did not cancel it, we charge a no-show fee of 55% of the price of the booked service to the card you left when booking. By booking, you authorize that charge.

8. If we are the ones who cancel

It can happen: an illness, an emergency, a problem with the shop. If we have to cancel, we let you know as soon as possible and offer you the first available date or a refund of what you paid, whichever you prefer. No charge applies.

9. If something is not right

We want you to leave satisfied. If something about the result is not what you expected, write to us within 7 days of your appointment and we will review it together. If it is something we can correct, we correct it at no cost.

This review covers the work we did. It does not cover normal wear over the following days, anything that happens from not following the care we recommended, or changes someone else makes to our work.

10. If you have symptoms or something has changed in your health

If on the day of your appointment you have a fever, an infection, an open wound or irritation in the area we were going to treat, let us know before coming. We will find another date at no charge.

We would rather move your appointment than serve you when it is not safe to do so. If when you arrive we see something that advises against the service, we explain it to you and reschedule it.

11. Companions and pets

You may come with one companion. We cannot look after children who do not have an appointment, because the work area is not safe for them. Pets are not allowed, except assistance animals.

How to contact us

Refugio Barber Studio. Write to us at refugiobarberstudio@gmail.com or at +1 470-707-8951.

Effective date: October 14, 2026